PrimeBuild Policies

Eligibility for Returns

PrimeBuild™ only accepts returns in cases of defective, damaged, or incorrect items. Returns due to change of mind or accidental purchases will not be accepted. All claims must be reported within 48 hours of delivery with clear photo evidence of the item and its packaging. Returns without prior approval and photo documentation will not be accepted.

Photo Documentation Required

To process any return or damage claim, customers must submit clear photos of the item and its packaging before a return is approved. Returns submitted without photo evidence will not be accepted.

How to Request a Return

To start a return, contact us at primebuildfit@gmail.com with photos and your order number. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue. Claims submitted after this period may not be eligible for a refund or replacement.

Non-Returnable Items

• Gift cards
• Clearance or sale items
• Personalized or custom products

Order Cancellations

Orders may only be canceled before processing begins. Once an order has entered processing or has been shipped, cancellations are no longer possible.

Shipping Address Responsibility

Customers are responsible for providing accurate shipping information at checkout. PrimeBuild™ is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us immediately before your order is processed.

Return Shipping Costs

Customers are responsible for all return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method, as PrimeBuild™ is not responsible for lost return packages.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Partial Refunds

PrimeBuild™ reserves the right to issue partial refunds for items that are returned in a condition different from their original state, including items with missing accessories, damaged packaging, or signs of use.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

Return Policy Abuse

PrimeBuild™ reserves the right to refuse returns from customers with a history of excessive or fraudulent return activity.

Order Processing

Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email once your order has been placed.

Shipping Times

PrimeBuild™ ships to the United States and Canada. Estimated delivery times are:

• United States: 15-30 business days
• Canada: 20-40 business days

Please note that delivery times may vary depending on the supplier and shipping carrier. These are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your order. Free shipping may be available on select orders or promotions — check our store for current offers.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 3-5 business days for tracking information to update after your order has been dispatched.

Lost or Delayed Packages

PrimeBuild™ is not responsible for delays caused by the shipping carrier or customs processing. If your package has not arrived within the estimated timeframe, please contact us at primebuildfit@gmail.com and we will do our best to assist you.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. PrimeBuild™ is not responsible for orders shipped to incorrectly entered addresses.

Contact

For any shipping questions, please contact us at: primebuildfit@gmail.com

Business Information

Website Owner: PrimeBuild™
Contact Email: primebuildfit@gmail.com
Location: Florida, United States

This website is operated by PrimeBuild™. By accessing and using this website, you agree to comply with these terms and all applicable laws and regulations.

Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of PrimeBuild™ or its respective content suppliers and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or use of any content from this site is strictly prohibited.

Third-Party Suppliers & Dropshipping Disclosure

PrimeBuild™ operates as a retail intermediary. Products sold on this website are sourced from and fulfilled by third-party suppliers. PrimeBuild™ does not manufacture, handle, or ship products directly. As a result, product appearance, quality, and delivery times may vary and are subject to the supplier's processes and timelines. PrimeBuild™ is not liable for delays, defects, or discrepancies caused by third-party suppliers.

Limitation of Liability

PrimeBuild™ shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of products, including but not limited to loss of profits, data, or business opportunities. All products are provided "as is" without warranties of any kind, either express or implied.

Accuracy of Information

PrimeBuild™ reserves the right to modify, update, or remove any product descriptions, prices, or information on this website at any time without prior notice. We do not guarantee that all information on this site is complete, accurate, or current.

External Links

This website may contain links to third-party websites. PrimeBuild™ is not responsible for the content, accuracy, or practices of any external sites and does not endorse them.

Governing Law

These terms and any disputes arising from the use of this website shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.